Terms & Conditions

(Correct as of 11/03/2026)

BLACKLISTED phones - We do not buy BLOCKED / BLACKLISTED stock, we conduct numerous checks using the best software in the industry before paying out, if your device is BLACKLISTED it will be returned to you.

 

Delivery – Next Day – Orders must be placed by 2pm Monday-Friday to ensure customer receives next day. All our next day delivery’s are posted via Royal Mail Special Delivery 1pm Guaranteed, customer will be provided with tracking number via email.

Delivery – 2-3 working days – Orders will be processed at a slower speed, via Royal Mail, all next day delivery’s have to be prioritised.

 

Fraud checks – We conduct numerous anti-fraud checks prior to paying out, these may include requesting customer’s proof of I.D. and proof of purchase.

Grading Criteria -  

NEW SEALED – box is completely sealed with all seals intact, not damaged, never opened.

NEW BOX OPEN – item is brand new never used, box has been opened for inspection / photo purposes. These devices are typically with slightly less than if sealed.

Excellent – My device will be in an excellent condition cosmetically and will have a battery health of 85% or over. Device may have one or two tiny 1cm marks on the screen, but nothing more. There will be no chips or scuffs to the edges. Will come with or without the original box. Device will have all original parts.

Fair - My device is used with minor cosmetic imperfections such as minor marks to the screen and minor marks to the edges, battery health is above 80% and will come with or without original box. Device will have all original parts.

Broken – My device will require repairs.

I.D. – With certain devices we require to see proof of I.D. from the customer prior to paying out.

Knox Guard software – Occasionally Samsung put Knox Guard software on their devices, if they are part of a trade in / finance deal. We DO NOT accept devices where the Knox Guard is turned on.

MDM software - We do not buy mobile phones that come with MDM software (company management software) – all checks will be conducted prior to pay out and if your device has MDM we will not accept it.

Original parts – We do not buy or sell any stock with non-original parts, due to non-original parts being unreliable and problematic.

Proof of purchase – With certain devices we require to see a proof of purchase prior to paying out, if deemed necessary by our staff we may also contact the place where your device was purchased from in order to validate your proof of purchase.

Quotes – All our trade in quotes are valid for 7 days from when the order is placed, this is due to an ever fluctuating pricing market in the mobile phone industry, coupled with supply + demand which is forever changing.

Returns – If you are unhappy with the device, in the first instance please contact N.B Tech directly via our contact us page. If we are unable to resolve your query, you are entitled to return within 30 days for a full refund / replacement. Customer must return the device in exactly the same condition it was purchased in, example if the device was purchased brand new sealed it must be returned in a brand new sealed condition. Any devices returned in a different condition will receive a lesser refund, discounting the different condition.

UK Models - We only buy UK models, intended for the UK market. We do not buy foreign stock.

Warranty – Used Phones – Our Used phones come with 6 months warranty, which is covered by the best rated repair shop in York - P.C Revamp. Simply pop your device in, showing your receipt from N.B Tech and your repairs will be free of charge, if you are not local to York please contact N.B Tech who will provide a free postage label.

 

Warranty – New Phones – Our New phones come with standard manufacturer warranty, Apple iPhones 1 year warranty, Google 1 year warranty, Samsung 1 or 2 year warranty model dependent. All manufacturer warranty trump any warranty N.B Tech can provide and it is therefore recommended if in the extremely rare instance customer has an issue with their brand new phone they go straight to the manufacturer showing them receipt from N.B Tech. If customer encounters any issues please contact N.B Tech who would be happy to assist.